Refund policy

Last updated: 08.12.2026

RETURNS
We accept returns on all pieces within 14 days of delivery. To be eligible, an item must be unused, in its original condition, and returned with all original packaging.

To start a return, email us at info@allmalone.com with your order number and the piece you'd like to return. We'll send you instructions for sending it back.

EDITION NUMBERS ON RETURNED PIECES
Because every MALONE piece is part of a fixed, numbered edition, a returned piece re-enters that edition rather than being discarded. Its number is reissued to the next order in sequence. This keeps our registry accurate and ensures no edition number goes unaccounted for.

REFUNDS
Once we receive and inspect your return, we'll notify you that it's been received and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please note it can take additional time for your bank or card issuer to process and post the refund.

EXCHANGES
The fastest way to exchange a piece is to return the item you have, and once the return is accepted, make a separate purchase for the new item, subject to availability within that piece's edition.

DAMAGED OR INCORRECT ITEMS
Please inspect your order upon arrival and contact us immediately at info@allmalone.com if the item is defective, damaged, or if you received the wrong piece, so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS
Items marked as final sale, gift cards, and made-to-order pieces from our Object line are not eligible for return.

CONTACT
If you have any questions about this policy, please contact us at info@allmalone.com.